Resume

Work experience

Kelly Education

Substitute Educator

• Supporting classroom operations, student learning, and instructional continuity

Link-Systems International

Project Coordinator

• Consistently met a quota 25% higher than peers while managing expanded responsibilities

• Contributed to a 50% reduction in content delivery times (by way of automation)

• Leveraged Regular Expressions to reduce error detection time in pattern-based search tasks

• Spearheaded maintenance of internal documentation in Word/CMS/Confluence

• Collaborated with SWEs to identify issues in the content management system

• Created mathematically precise descriptions of STEM graphics for visually impaired students

• Trained new hires in the XML/HTML/JavaScript-based CMS

• Investigated and resolved client-reported content gaps

Informulate, LLC

Software QA Tester

• Reported bugs, requirement mismatches, and usability issues using tracking tools

• Participated in the development of test plans

• Attended weekly dev meetings in accordance with Agile methodologies

Link-Systems International

Content Developer

• Wrote and maintained scholastic content (including collegiate level) in a custom XML environment

• Selected as the most junior member of a small task force to create demo content due to quality of work

• Collaborated with subject matter experts in various fields (e.g. Physics, Psychology, Economics)

• Triaged and resolved user-reported issues in JIRA

• Trained peers on JIRA issue resolution procedures

• Peer-reviewed new content to prevent errors and ensure adherence to style guides